FREQUENTLY ASKED QUESTIONS

Below are questions that we are often asked by clients.  If you have any questions that are not answered here, please drop us a line or give us a call, and we will be happy to answer them.

 

Q.  Do you walk dogs off the lead?

A.  No.  Our insurance does not allow us to walk any dog off the lead.  The only time we are able to exercise them without a lead is on your own private land or at an enclosed dog park.  This is non-negotionable.

 

Q.  Why should we trust you with our pets and/or home?

A.  We love all the animals that we look after as if they were our own, so you can be sure that they will be safe and happy with us whilst you are away.  As for your home, again we would treat your property if it was ours.  We are also fully insured and have a current DBS check.

 

Q.  Do I pay before or after my service has happened?

A.  A deposit is required on booking to secure your dates.  The balance of the payment is then due 14 days before the service begins.  

 

Q.  What happens if I need to cancel my booking?

A.  Our cancellation policy is as follows:

Cancellation up to 14 days prior to service starting, full refund.

Cancellation from 13 - 7 days prior to service starting, then 5o% of the balance will be payable.  

Cancellation up to 7 days prior to service starting, then the full amount will be due.  We may have had to turn clients away due to this booking and may be unable to book another client at such short notice.

Changes to dates can be made, but may be liable to an admin charge of  15% of the full total.

Q. What do you do during bad weather?

A.  A little water never hurt anyone, and if it is light rain then walks will continue as normal.  However, if the weather is severe, then obviously it will not be safe to take your dogs out in that.  We will visit them, and spend time playing at your property so they get some exercise.  The same is true with very hot weather.  During the summer months, we will try to walk during the cooler times of the day when it is safer for them to be out.

Q.  Does my dog need to have a tag?

A.  Yes.  By law every dog is required to have a tag with their owners number on it incase of emergencies.  This is even if they have a microchip.  If you need a tag, we can supply one at a charge of £4 per tag.  This can be added to your invoice.  If your animal does not have a tag when we arrive for a house sit, them you will be invoiced seperately for this service./////////////

 

 

 

©Copyright Rowan's House 2024                              All rights reserved.

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.